November 9, 2017

FAQ’s

You’ve Asked

No need to worry!

We have set up some question and Answers that’ve been recently asked by our customers. So that you can get an idea of what is happening around Microsoft Office, Office 365 and Other Office Products.

TOP QUESTIONS

With Office 365 subscription plans you get the fully installed Office applications: Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access (Publisher and Access are available on PC only). You can install Office 365 across multiple devices, including PCs, Macs, Android™ tablets, Android phones, iPad®, and iPhone®. In addition, with Office 365 you get services like online storage with OneDrive for home use, and advanced Outlook.com security. When you have an active Office 365 subscription, you always have the most up-to-date version of the Office applications. Learn more about Office 365.

Office as a one-time purchase includes applications such as Word, Excel, and PowerPoint for use on a single PC or Mac. The applications are not automatically updated; to get the latest version, you must purchase Office again when the new version becomes available. Current Office application versions available for one-time purchase are Office 2016 for Windows and Mac. Previous versions include Office 2013, Office 2011 for Mac, Office 2010,  Office 2007, Office 2008 for Mac, and Office 2004 for Mac. Office 2010 and Office 2007 are compatible with Windows 8.1 and earlier. Office as a one-time purchase does not include any of the services included in Office 365. Learn more about the difference between Office 365 and Office 2016.

The current version of Office supports PCs running Windows 7 or later and Macs running Mac OS X 10.10 or later for Office 2016 for Mac. For more information, including requirements for iPad® and Android™ tablets, view full system requirements.

No. Office applications are tailored to work best on each platform and device. The Office applications available for Mac users and the version numbers may be different from those available for PC users.

Office 2007, Office for Mac 2008, Office 2010, Office for Mac 2011, Office 365, Office 2013, and Office 2016 applications can open your documents without any additional action. Customers using earlier versions of Office may need to download and install a compatibility pack.

Yes. Documents that you have created belong fully to you. You can choose to store them online on OneDrive or locally on your PC or Mac.Learn what happens if you cancel your subscription.

Internet access is required to install and activate all the latest releases of Office suites and all Office 365 subscription plans. For Office 365 plans, Internet access is also needed to manage your subscription account, for example to install Office on other PCs or to change billing options. Internet access is also required to access documents stored on OneDrive, unless you install the OneDrive desktop app. You should also connect to the Internet regularly to keep your version of Office up to date and benefit from automatic upgrades. If you do not connect to the Internet at least every 31 days, your applications will go into reduced functionality mode, which means that you can view or print your documents, but cannot edit the documents or create new ones. To reactivate your Office applications, simply reconnect to the Internet.

You do not need to be connected to the Internet to use the Office applications, such as Word, Excel, and PowerPoint, because the applications are fully installed on your computer.

Your Microsoft account is the combination of an email address and password that you use to sign in to services like Hotmail, OneDrive, Windows Phone, Xbox LIVE, and Outlook.com. If you use any of these services, you already have a Microsoft account that you can use, or you can create a new account. Learn more about a Microsoft account. As part of signing up for a trial or purchasing Office, you will be prompted to sign in with a Microsoft account. You must be signed in with this account to install and manage your Office software, or to use some subscription benefits, including OneDrive storage.Users can activate 1 subscription for Office 365 Home and Office 365 Personal and up to 25 licenses for Office Home & Student 2016, Office Home & Business 2016, and Office Professional 2016.

About Office trials

Yes. You can sign up to try Office 365 Home for free for a month on the Office website. (Note that a credit card is required for the free trial.) The trial gives you access to all the features of Office 365 Home. It includes:

  • Full Office desktop applications (Word, PowerPoint, Excel, OneNote, and Outlook, plus Publisher and Access for Windows PCs).
  • 1 TB of additional OneDrive cloud storage so you can save documents, photos and videos online and access them from nearly anywhere.
  1. Create or sign in with an existing Microsoft account. What is a Microsoft account?
  2. Provide payment information to enable future monthly payments. International credit cards and PayPal (in some markets) are accepted.
  3. The payment method you provide will be automatically charged at the end of your first free month to ensure that you do not experience any interruptions with your service. You can cancel online without penalty before your trial ends, by visiting www.office.com/myaccount and turning off auto-renew in the payment and billing area.
  4. Once your payment method is confirmed, you’ll be transferred to www.office.com/myaccount to install Office.

If you signed up for the trial via the Office website, visit the Microsoft Account site and turn off auto-renew. With this approach, the trial will automatically expire when your month is finished and your credit card will not be charged.

If you signed up for the trial by clicking an icon on your new PC, your trial ends automatically after a month; it isn’t necessary to cancel it. When the trial ends, you’ll be prompted to choose which version of Office you want to purchase.

It depends on how you signed up for the trial:

  • If you signed up via the Office website, and if auto-renew is enabled on the Microsoft Account site, your service will continue uninterrupted and your payment method will be automatically charged at the end of the trial, and then monthly thereafter. You do not need to re-install Office.
  • If you signed up by clicking an icon on your new PC, your trial ends automatically after a month; it isn’t necessary to cancel it. When the trial ends, you’ll be prompted to choose which version of Office you want to purchase.

Not immediately. For example, if you had a trial of Office 365 Personal, you can’t sign up for a trial of Office 365 Home. However, one year after your trial or paid subscription ends, you can sign up for a new trial.

Product keys, redemption, and activation

To set up your account and install Office for the first time, visit https://setup.office.comLearn more about setting up your account. If you have already created your account, visit www.office.com/myaccountLearn more about installing Office.

[/et_pb_accordion_item][et_pb_accordion_item title=”What is a Product Key and where do I find it?” _builder_version=”3.0.75″ animation_style=”none”]

A Product Key is a unique 25-character alpha-numeric code used to redeem and activate your Office product. You cannot use a product key for an older Office product (or a different product) to redeem your new copy of Office.

To find your Product Key, look for the 25-character alpha-numeric code on the back of the card inside your Office product packaging. Sometimes the Product Key may be printed on your retail receipt. If you purchased Office from a PC manufacturer, your Product Key will be located somewhere in your PC packaging. Sample Product Key format: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

Get information on locating your product key.

After you associate your Product Key to your Microsoft account, you can sign in to www.office.com/myaccount to install and manage Office. But it’s a good idea to keep your Product Key in a secure location as proof of purchase or to help our support agents trace your product.

It’s best to use your existing Microsoft account. If you use other Microsoft products or services (e.g. Xbox, OneDrive, Outlook.com, MSN or Bing), you may already have a Microsoft account and won’t need to create a new one. If you forgot your username or password, recover those details by returning to sign in and clicking on Can’t access your account?

Your Microsoft account can have only one subscription associated with it. If you use the same Microsoft account to buy or redeem multiple Office 365 subscriptions, you extend the amount of time for your subscription, up to a maximum of 5 years. Note that doing so does not increase the number of devices you can install Office on or increase the amount of online storage that is available with the subscription. Learn more about adding another Office 365 home subscription plan to your account.